Customer Reviews

Hot Water Now!

4.9 / 5 | 189 Total Reviews

5 stars

170

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Rating:

"Rinnai RL94i. My rating is associated with the unit....slow hot water delivery and wasted water while waiting for warm-up. I was aware both would be issues prior to installation. Those issues are the only reasons I wouldn't recommend this unit 100%. David was able to answer my questions and serviced the unit. "
M . M from Lakewood, CO on September 8th, 2020

(4 / 5)

"You are prompt,polite and do a good job"
A . S from Denver, CO on August 27th, 2020

(4 / 5)

"scheduling error. but they made it right"
H . B from Broomfield, CO on July 3rd, 2020

(4 / 5)

"I would have given a 5 star rating if it was only based on the 2 guys that installed the water heater. They did an excellent job and were very nice to deal with. The owner, however, was another story. We were talked into buying a Rheem 29 gallon water heater and was told that it would provide all the water we would ever need and it did not. It ran out of hot water by simply filling up a bath tub (the hot water ran out before the tub was even filled). It took several attempts to get a hold of the owner to get this situation taken care of and to get a new 50 gallon water heater. They did (to their credit) evenly exchange the water heaters with no additional cost to us."
E . from Denver, CO on October 2nd, 2018

(4 / 5)

"Good work done - the technician explained to me what he was doing and why. The only issue we have is that occasionally our hot water just stops in the middle of a shower and is ice cold! This never happened before the technician came out. I called and spoke to the owner about it and he said I needed to get him a code when it happens..."
T . S from Littleton, CO on May 20th, 2014

(4 / 5)

"I appreciated the fact that it was a minor issue - a box was placed too close to the vent & it merely needed to be moved; thus, no charge."
K . G from Englewood, CO on January 30th, 2014

(4 / 5)

"All good so far."
T . V from Denver, CO on December 22nd, 2013

(4 / 5)

"Our 9 year old existing tankless unit quit working, so I contacted Hot Water Now about installing a new unit. Keith came out on short notice, sized up the project and gave me a very competitive quote. They were at my house first thing the next morning and had the new unit installed and operating in under 3 hours. Unlike many companies out there, Hot Water Now really knows tankless water heaters. I wish we had used them 9 years ago when we bought the first one because we would probably not have needed to replace it. "
C . M from Denver, CO on November 6th, 2013

(4 / 5)

"Keith is great to work with. We had a little difficulty finding the correct spot to terminate the vent outdoors to maintain proper clearances to windows etc. However, we came up with a solution that still kept the exhaust run length as short as possible and minimizes the under floor joist exposure. Great working with you Keith."
R . H from Denver, CO on November 14th, 2009

(4 / 5)

S . f from Florissant, CO on February 3rd, 2010

(4 / 5)

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